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Customer reviews about RV Part Shop Canada

Summary
positive 95.8% (519 reviews)
Average rating: 9.6/10 neutral 1.5% (8 reviews)
Number of reviews: 542 negative 2.8% (15 reviews)
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damaged, no credit
rating
Unit showed up on time but the skid and packaging was clearly damaged. Open box and the unit is damaged and unusable. No problem to return it and received a replacement unit. Visa billed for two units with no credit for damaged returned unit after one week. Waiting on return call to get credit. Suggest that the packaging be improved for shipping.
Chris T.22/07/2019
Answer: Glad we could finally sort this out for you, thank you for your patience and understanding.
Shipping cost
rating
Shipping costs are expensive
Ginette D.30/06/2019
Answer: Unfortunately, shipping costs have to do with the size and destination, not the cost of the product. Customers in remote locations can really benefit from our free shipping over $99 offer, you might consider that next time. Thanks for your business.
Service
rating
Sent email in English and was answered in French. I guess because I like in Quebec?
Caroline B.28/05/2019
Answer: Not sure why that happened, there must have been something in the email that indicated you were francophone. We do our best to communicate in the language the customer prefers, but obviously we made a mistake here. Sorry.
Depends
rating
If they can send us a replacement bolt for the rubber to the metal extension.
Josee R.24/07/2018
Answer: Sure, we'll have the manufacturer send out a bolt bag to you. Happens frequently with the small bits, they tend to get forgotten or fall out in transit.
Area for improvement
rating
RVPartShop has a great website and for the most part is very user friendly.

The complaint i have is related to shipping. When items are shipped to rural places we are not able to have door to door delivery. What we do is enter our box number and it is then dropped off at a depot in town, they call us and notify us that the package is ready for pick up. RVPartShop's system does not allow box numbers to be processed in their system. This is an area that needs to be improved, it seems like several Canadian places have the same problem. I can order large packages from certain vendors in the USA, enter my box number and receive it promptly and without issues.
Dustin B.19/04/2018
Answer: The issue is that the courier companies cannot deliver to addresses with PO boxes only listed. We are working on offering Canada Post as a shipping option so that we can accept shipments to PO Boxes. Hopefully that will happen later this year. Thanks for your feedback.
RV Part Shop Canada - Average rating: 9.6/10 - Number of reviews: 542

About RV Part Shop Canada's Distribution Network

  • Canadian Shipping       CANADA

    RV Part Shop is Canada's own RV Parts and Accessories leader.  Fast Domestic shipping without any border hassles makes us the supplier of choice for thousands for Canadian RV, Motorhome & Travel Trailer owners and outdoor enthusiasts.  In-Stock Items ship every business day from RV warehouse distribution centres in Ontario and Alberta, allowing us to get your products to your home or campsite anywhere in the country in the shortest time and with the best service possible.

  • US Shipping        USA

    Orders for US RV owners (or Canadian snowbirds at US RV Vacation Spots) are distributed quickly and efficiently via UPS from one of seven national warehouses located strategically across the USA. These distribution centers house and inventory of millions of RV parts and accessories and outdoor lifestyle products. This allows our US-based customers to get exceptional service, pay no border fees and receive their purchases fast.

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