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Customer reviews about RV Part Shop

Summary
positive 95.2% (1117 reviews)
Average rating: 9.6/10 neutral 2.8% (33 reviews)
Number of reviews: 1173 negative 2% (23 reviews)

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Quick response but seems problem is known!
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Small refund given but acknowledged that delivery/wrapping (or lack of) causes damage!

Linda G.06/25/2022
Answer:

Sorry for the inconvenience, we've advised the warehouse to look at improving the packaging on these items.

shim
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your staff was not very knowlegdable with regards to the part I required. the shipment, although coming form calgary Al to langley BC took 6 days to arrive. your staff was not able to use our shipping account, therefore it came via canada post. we wre forced to order direct form the factory, and recieved the shims overnight.

Dave W.08/19/2021
Answer:

Sorry for the inconvenience, it appears there was a delay at the warehouse in processing this order.  We'll try and do better next time.

120" Hose
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Disappointed in sales person knowledge.
Tom L.03/16/2021
Overall
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Missing clear lens from my order
Mitchell U.06/03/2020
Answer: Sorry about that, we were out of stock on that item because of industry-wide shortages this year. We have issued you a credit for the part.
Quality control
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Originally I ordered an electric dometic 9100 awning arm and roller assembly online. I ordered the right parts but had a manual awning sent to me due to an error in the online ordering system. Unfortunately, the electric awning was no longer in stock and was on back order. I was offered a different style awning but it cost me an extra $400.00 for that manufacturers model of awning and I was not discounted any dollar value. They did however go out of their way to exchange the awning and deliver the new one to my campsite where my trailer was parked. When I opened the new roller tube container, one end of the aluminum roller was pinched in an oval shape right out of the box and wouldn't fit on the arm. I'm now having a hastle on returning this awning as the company is willing to go to the campground only and will not go and get the roller assembly from my trailer where it was dropped off but instead it has to be brought from my trailer to the truck by the main entrance. I am unable to get to my trailer on weekdays and unable to bring the awning from my trailer to the delivery truck. Now i'm hearing that I have limited time to get it returned or I will not be able to return the awning and on the hook for $2500.00 for a broken item. I don't have a vehicle that can transport a 17 ft roller to my residence and refuse to pay someone to move it for me as I was delivered a defective item. In my opinion, the quality control of this company is terrible so be cautious when ordering items through them. I'm still in the process of trying to find a way to return the item. Wish me luck
Jeff B.07/11/2019
Answer: Sorry for the inconvenience, you were the victim of a string of errors that are not representative of how we do business. However, we're glad we were finally able to get you the correct and undamaged awning configuration. Hope you are enjoying it.
Misleading product info
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Misleading ptiduct info
Jon K.05/02/2019
Answer: Sorry about that, please let us know what was misleading about the part you purchases so we can make it clearer for future purchasers.
M.Beaulieu
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Not sure I ordered the one shown in this email but received a different one. I knew the minute I opened the package it was the wrong Co/propane detector .I asked for return label and got my return label fairly promptly. Then discovered that I would need to pay for the return shipping and a possible 30 % restocking fee. So I asked my sales Rep Richard about this a couple of days ago why I need to pay for these fees when I was sent the wrong item. I have yet to hear back from him!!!! .
Mike B.04/11/2019
Answer: I'm sorry it took longer than expected to resolve this, we were waiting on an RMA label from the warehouse. We also found that the image displayed was incorrect, so it was totally on us. We've sent you a paid return label with our apologies for the delay. We don't charge restocking fees except as requested by the manufacturer on specially ordered products only.
RV Part Shop - Average rating: 9.6/10 - Number of reviews: 1173
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