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Pricing and Billing

Find quick answers to your questions about Pricing and Billing below...

 

 

Do I have to pay sales tax?   

     All Canadian customers are required to pay Harmonized Sales Tax (HST) or Goods and Services Tax (GST), depending on the province we are shipping to. Provincial taxes may also be applicable.

I have a question on my charges.     

     Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.     

     Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?     

     Credits usually take 10-15 business days from the time we receive your returned item(s) on an authorized RMA.

When will my credit card be charged?     

     Your credit card will be charged upon placing of your order. This includes special order (non-cancellable) items and back-ordered products.

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