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Help

Find quick answers to your questions about your Accounts below...

How do I create an account?     

     1) Click the "My Account / Order Status" link at the top right side of our site.
     2) Enter your email address.
     3) Select "I am a new customer".

     Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely      private. Please view our Privacy Policy for more information.

How do I edit my account information?     

     Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?     

     Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.     

     Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?     

     Please click here for more information on returning an item.

I received the wrong product.     

     If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?     

     Please see our Returns Policy for complete details regarding our return policy.

When will my order ship?     

     Please see each individual item page for more information on the shipping standard (in business days) for each item.  Because of our buying power  and our huge inventory, the vast majority of our items are always in stock and can ship the same business day for orders placed before 2 pm Eastern.  Almost all non-stock items ship the following business day.  

     Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

  • Canadian Shipping

    CANADA

    RV Part Shop is Canada's own RV Parts and Accessories leader.  Fast Domestic shipping without any border hassles makes us the supplier of choice for thousands for Canadian RV, Motorhome & Travel Trailer owners and outdoor enthusiasts.  We ship every busines day from warehouses in Ontario and Alberta, allowing us to get your products to your home or campsite anywhere in the country in the shortest time possible.

  • US Shipping

    USA

    Orders for US RV owners (or Canadian snowbirds at US RV Vacation Spots) are distributed quickly and efficiently via UPS from one of seven warehouses located strategically across the USA. These distribution centers house millions of RV parts and accessories and outdoor lifestyle products. This allows our US-based customers to get exceptional service, pay no border fees and receive their purchases fast.