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Accounts

Find quick answers to your questions about your Accounts below...

 

 

How do I create an account?     

     1) Click "Here" and simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?     

     Click this "My Account" link and login to edit your account information.

How much is my shipping?     

     Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.     

     Click this "My Account" link and login to edit your account information.. You'll see a link that says "Forgot your password? Click here". That link will send an email to you with a temporary password.

How do I return my product?     

     Login to "My Account and click on the Orders tab. Select the order for which you would like to create a return and scroll down to the returns section..

I received the wrong product.     

     If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?     

     Please see our Returns Policy for complete details regarding our return policy.

When will my order ship?     

     Please see each individual item page for more information on the shipping standard (in business days) for each item.  Because of our buying power  and our huge inventory, the vast majority of our items are always in stock and can ship the next business day for orders placed before 5 pm Eastern.  Special Order products generally have a lead time to ship of 3 weeks and out-of-stock products are normally re-stocked within a 2-3 week window.  

 
     Also, after placing your order, you may visit the "Guest Tracking" page to track the status of your order. You will receive a shipment confirmation with a link to this page as soon as your item has shipped. This tracking number may take up to 24 hours to be shown en route in the carrier's tracking portal.

About RV Part Shop Canada's Distribution Network

  • Canadian Shipping       CANADA

    RV Part Shop is Canada's own RV Parts and Accessories leader.  Fast Domestic shipping without any border hassles makes us the supplier of choice for thousands for Canadian RV, Motorhome & Travel Trailer owners and outdoor enthusiasts.  In-Stock Items ship every business day from RV warehouse distribution centres in Ontario and Alberta, allowing us to get your products to your home or campsite anywhere in the country in the shortest time and with the best service possible.

  • US Shipping        USA

    Orders for US RV owners (or Canadian snowbirds at US RV Vacation Spots) are distributed quickly and efficiently via UPS from one of seven national warehouses located strategically across the USA. These distribution centers house and inventory of millions of RV parts and accessories and outdoor lifestyle products. This allows our US-based customers to get exceptional service, pay no border fees and receive their purchases fast.